Technology Support Specialist - Information Technology Services

Job no: 556586
Work type: Staff
Location: Cal Poly - San Luis Obispo Campus
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Position Description

Under general supervision of the Client Services Manager, the Service Desk Consultant delivers outstanding customer service and support for applications and services provided by the ITS Service Desk. This position provides support for all assigned systems, including administrative systems, network access, email, calendar, user accounts and passwords, Poly Card, and other services. Duties include providing basic and intermediate user consultation and support, applications and services administration, documentation, and training.

We are also looking for experience with technology rentals, software license management, mobile phone management, & walk-in support. #CalPolyITS

This position is eligible for hybrid work pursuant to
Cal Poly’s Telecommuting and Remote Work Guidelines
and the CSU policy requiring that all work be performed within the State of California.

Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 190 professionals works in a Dev Ops environment to shape the technology landscape at Cal Poly.

Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

Demonstrated skills in Service Desk related activities such as a technology rentals, software license management, mobile phone management, & walk-in support.

Experience using system monitoring and performance tools in a large-scale environment.

Demonstrated management and experience with of Active Directory.

Experience with and demonstrated application of remote desktop support tools.

Experience deploying technology and working in virtual environments.

Deep knowledge and troubleshooting of Office 365.

• Equivalent to a bachelor's degree in a related field and two years of relevant experience.
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• An advanced degree in a related field may be substituted for the required experience on ayear-for-year basis.

Anticipated Hiring Range: $ 70,824 - $84,648 Per Year

Classification Range: $69,444 - $101,160 Per Year

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.

Cal Poly is a nationally ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 22,000 top-tier students come to San Luis Obispo and Cal Poly Maritime Academy in Solano County to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities, maritime and the…