Remote Retail CX Policy Architect
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-20
San Francisco, San Francisco County, California, 94199, USA
Listing for:
United States Digital Space LLC
Remote/Work from Home
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
United States Digital Space LLC seeks a Contractor to define ground-truth policies for AI-powered CX systems in retail. You will author returns, refunds, eligibility rules, and scenario designs to train next‑gen agents, with emphasis on US e‑commerce practices.
You’ll collaborate with domain leads, establish golden outcomes for model training, and create clear resolutions and rubrics. 3–5+ years in US retail CX ops and policy design are preferred; strong written communication is essential.
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