Remote AI Support Specialist for Creatives
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-08-20
New York, New York County, New York, 10261, USA
Listing for:
Runway
Remote/Work from Home
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Runway is seeking a Consumer Support Specialist to help scale our help center and resonate with a growing creator community. You’ll manage a high volume of tickets across Free, Standard, Pro and Unlimited plans, triage escalations, and collaborate with product and support teammates to improve self-service resources.
Ideal candidates bring 1–3 years in customer support or a technical role, comfort with Notion/Slack/Zendesk/Google Workspace, and a genuine interest in AI and creative tools.
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