Enterprise Solutions Engineer

About The Role

We’re seeking a sharp, trusted, and highly autonomous

We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer to help drive Ninja One’s expansion into the enterprise market. This is a builder role—your chance to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre-sales. You’ll own the full technical sales cycle—from discovery and architecture through proof-of-concept and implementation—while partnering closely with AEs to influence deal strategy and deliver real-world impact.

You won’t just run demos—you’ll build the playbooks, tools, and repeatable processes that help us scale. If you’ve done this before in B2B SaaS, thrive in high-stakes environments, and want your work to directly shape the next chapter of Ninja One’s growth, we’d love to hear from you.

Location: We are flexible on remote work from home if you are located in the USA and reside in one of the following states - CO, GA,
* IL, KS, & NC.

Priority will be given to applicants who reside in the following cities or are willing to relocate unassisted:
Denver, Raleigh, Charlotte, St. Louis Metro (IL residence required),
* Chicago Metro, and Atlanta

Travel Requirement: ~30%, including strategic customer meetings, industry events, and team collaboration.

• Own the full pre-sales technical experience for enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages.
• Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals.
• Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success.
• Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management.
• Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction.
• Build and maintain reusable technical assets including lab environments, demo flows, battle cards, and scripts to support a scalable AE-to-SE model.
• Represent Ninja One at enterprise-facing industry events, conferences, and customer forums.
• Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment.

• Proficiency in Windows environments (registry, services, performance troubleshooting).
• Familiarity with Linux/macOS systems and basic command-line troubleshooting.
• Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
• Hands-on experience with ITSM platforms and endpoint lifecycle management.
• Scripting experience in Power Shell, JavaScript, &/or VBScript is strongly preferred.
• Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.
• Experience with Salesforce, Jira, Highspot, or equivalent systems is required.

• 10+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers.
• Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale.
• Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders.
• Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms.
• Understands how IT teams evaluate, implement, and scale solutions—along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives.
• Known for high emotional intelligence, technical credibility, and a customer‑first mindset.
• Operates well in ambiguity and brings a builder’s mentality to scaling people, processes, and tools.
• Bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus.

Ninja One unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The Ninja One Unified IT…