Enterprise Lifecycle Support

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world.

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

As a Senior Manager in Program & Project Management, you will act as a key leader, partnering with Wireline sales teams to drive customer retention and maximize revenue realization. You will serve as a Subject Matter Expert (SME), overseeing the full order lifecycle—from pre-sales activities and complex migrations to post-sales order escalations—while streamlining processes to accelerate velocity and minimize friction.

• Cross-Functional Leadership:
  Lead and collaborate with cross-functional teams, including Sales, Order Management, Service Management, and Billing, to drive revenue realization across supported Wireline segments.

• System & Process Excellence:
  Leverage deep expertise in Wireline products and systems—including Flow 360, VE-CRM, GCH, Contract Navigator, SFDC, Pro Quest, and GCT—to drive process development, migration support, and Lifecycle Credit management.

• Operational Oversight:
  Create and manage complex dashboards to track KPIs.

• Capacity Building:
  Provide strategic system and process training, collect operational performance feedback, and partner with internal stakeholders to proactively remove obstacles and optimize workflows.

• Executive & Customer Engagement:
  Manage high-priority escalations and program readouts

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or Ten or more years of work experience.

• Five or more years of relevant work experience working in Enterprise Technology managing large programs or projects .

• Experience in a Verizon Business Group (VBG) sales support, order management, or project management role.

• Excellent organizational skills with the ability to manage competing priorities.

• Ability to work effectively and multi-task with highly detailed and complex information.

• Ability to interact effectively with professionals at all levels of the organization, including senior leaders.

• Ability to thrive in a fast-paced, dynamic environment.

• Proficiency with VBG Enterprise tools and systems (Flow 360, VE-CRM, Pro Quest, GCT, SFDC, etc.).

Even better if you have one or more of the following:

• PMP Certification

• Technology Certification

• Experience working with outsource and strategic partners

• Hands-on experience migrating legacy technology to current technology.

• Ability to pick up new concepts and technology rapidly.

• Strong written and verbal communication skills.

• Ability to work effectively and multitask with highly detailed and complex information.

• Exceptional interpersonal skills and the ability to communicate, partner, and collaborate.

• Proficiency in Google Workspace (G Suite), Excel, and Power Point

You’ll also need:

• Willingness to travel as needed.

• A valid driver’s license.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto…