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Senior Technical Support Specialist - Remote, Growth
Remote / Online - Candidates ideally in
Pinehurst, Moore County, North Carolina, 28374, USA
Listed on 2026-08-20
Pinehurst, Moore County, North Carolina, 28374, USA
Listing for:
EnrollHere, Inc.
Full Time, Remote/Work from Home
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Enroll Here, Inc. is seeking a Technical Support Specialist to own frontline support quality and mentor teammates in a fully remote setting. You will act as the primary escalation point for Tier 2–3 issues, respond quickly via Intercom, and drive improvements to workflows and self-service resources.
You will collaborate with Product, Engineering, and Operations to optimize support processes, document bugs, and ensure accurate, patient communication with customers while maintaining SLA standards.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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