Support Technician III

Nexus Tek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives:
Professional and managed services for hybrid cloud, cyber security, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas.

Our mission is to take away technology headaches allowing our clients to focus on their core business.

Monday – Friday 8:00am – 5:00pm EST

This is a full-time position that may involve rotating on call schedules during holidays with other engineers.

Monroe, CT:
This is a hybrid position with 4 days in our Monroe office and 1 day work from home.

Dress Code:
Business casual

No two days are alike at an MSP! As a Support Technician III y ou'll engage with our client to understand their technology needs, propose solutions, and ensure the smooth operation and security of their IT infrastructure. You will be accountable for a variety of administrative duties including fielding customer questions, maintaining customer information, and data entry management.

Proactive and independent IT technical expert who performs a variety of IT technical support responsibilities, requiring a thorough working knowledge of server and network troubleshooting. You are a skilled communicator on all levels. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.

You know how to:

• Communicate regularly with our clients and their teams to understand their technology needs and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.

You have skills in the following technologies:

• Knowledge of computers, servers, and networks including firewalls, network diagnostics, VLAN configuration, IP issues , VMWare .
• Knowledge of the following software and hardware:
• VMWare
• Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)

Knowledge of the following list below are preferred:

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• Advanced understanding of DHCP, DNS, and IP protocols.

This is a full-time position located in Monroe, CT and performed in office and remote .

Estimated Starting Salary/Wage Range:
Starting at $32 hourly increasing based on experience , less applicable with holdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.

Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally-required benefits, Nexus Tek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Company-paid life insurance, short…