Yardi Technical Analyst Hybrid

Job Description:

In his Hybrid role, you will work in our Central Ohio office every Tuesday, Wednesday and Thursday, then work from home using our provided resources on Mondays and Fridays.

As a Yardi Technical Analyst at National Church Residences, you will provide hands‑on support for our Yardi Voyager and Rent Café platforms, ensuring system stability, data integrity, and user satisfaction. You will be engaging in system configuration, troubleshooting, reporting, and integration support, with a focus on Affordable Housing compliance and operational efficiency. In this collaborative role, you will work closely with the Application Manager Yardi and stakeholders across departments to implement enhancements and improve processes.

• Configure and maintain Yardi Voyager and Rent Café systems, including property setup, user roles, and security
• Provide Tier 1 and Tier 2 support for Yardi users, resolving technical issues and managing helpdesk tickets
• Monitor and maintain data integrity across Yardi modules, including compliance‑related data for HUD and LIHTC programs
• Support integrations between Yardi and other systems using SQL, Yardi ETL, and Microsoft Fabric or similar tools
• Develop and maintain custom reports using Yardi Spreadsheet Reporter (YSR), SQL, and other reporting tools
• Assist with testing and deployment of Yardi upgrades, patches, and new module implementations
• Collaborate with business stakeholders to gather requirements and implement system enhancements
• Document processes, configurations, and data flows to support internal controls and audit readiness
• Participate in process improvement initiatives and contribute to training and user adoption efforts

• Demonstrate and maintain a professional manner.
• Manage time efficiently and effectively.
• Provides leadership as a role model to promote a team approach, collaboration.
• Participates in policy creation and appropriate problem‑solving methods.
• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff.
• Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Performs other duties as assigned.

Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent experience

• Minimum of 3 years of hands‑on experience with Yardi Voyager (7S or newer) and Rent Café in a technical or support role
• Proficiency in SQL for data analysis and report development preferred
• Experience with Yardi ETL processes and system integrations preferred
• Understanding of property management and accounting workflows

• Experience with Rent Cafe and other Yardi modules (e.g., Pay Scan, Maintenance)
• Familiarity with Affordable Housing compliance workflows (HUD, LIHTC, TRACS)
• Knowledge of additional Yardi modules (e.g., Maintenance IQ, Pay Scan, Construction Manager) are preferred
• Background in process improvement or automation
• Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly.
• Must be self‑directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.
• Must be able to successfully lead others in an environment of complexity.
• Must have strong motivational skills and a high emotional intelligence quotient (EQ)
• Must have excellent communication, comprehension, and interpersonal skills.
• Must have the ability to speak, read,…