Technical Account Manager

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Pharma Cord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit

• Act as the single point of contact for all client-related inquiries within the Valeris IT organization
• Monitor (and elevate as needed) client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome
• Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and any challenges on IT requests, tickets, corrective and preventive action (CAPA), and initiatives
• Collaborate with operations to bring innovative technology ideas and solutions to clients
• Participate in client quarterly business reviews, presenting updates on current technology initiatives and achievements, as well as discussing innovative ideas as applicable
• Serve as a client technology subject matter expert, bridging the gap between operations, technology, and partner teams
• Monitor project timelines and deliverables, ensuring adherence to service-level targets and timelines
• Facilitate communication between cross-functional teams to ensure alignment and transparency
• Analyze and report on key performance metrics, identifying areas for improvement
• Partner closely with the IT solution architect, business analysts, product owners, and development leads/managers to design the best way to implement ideas and resolve issues
• Perform other duties as assigned

• Bachelor’s degree in computer science, business administration, or related field, or equivalent experience required
• Proven experience in product management, project management, and client success roles, including client management and setting expectations
• Experience working with internal and external clients to define business and technical needs and provide technical solutions
• Experience working in healthcare and information technology fields is a strong plus
• Experience with web services and data feed integration preferred
• Strong understanding of technology solutions and their application in a business context
• Excellent communication (written and oral), interpersonal, critical thinking, and problem-solving skills
• Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word
• Experience with Salesforce software a plus
• Experience eliciting requirements and diagramming process flows
• Experience working with Project tracking software preferred
• A good understanding of SDLC process (Waterfall, Agile) is preferred
• Ability to work collaboratively in a fast-paced environment
• Ability to investigate how best to solve business problems and meet with the key IT personnel responsible for the delivery of the solution

We are located in Jeffersonville, IN and Morrisville, NC. While coming into the office can be helpful for relationship building, this is a fully remote position.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and…