Associate Technical Solutions Engineer

Associate Technical Solutions Engineer

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. We're looking for an Associate Technical Solutions Engineer to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next change maker in cancer care?

In this role, you'll work with the Flatiron HC Technical Solutions Engineering Team to act as the voice of the customer, bridging the gap between product, engineering, and client facing teams. You'll focus on ensuring a smooth client experience by tackling high priority issues and driving resolution of technical escalations. In this role, you'll have the opportunity to learn the ins and outs of the application and technical infrastructure from experienced team members.

In addition, you'll also:

• Investigate and support resolution of technical customer escalations and ensure application stability for Flatiron clients
• Develop workflow and technical expertise to become a product expert
• Work with other technical solutions engineers, as well as product and engineering teams to investigate, prioritize, track, and resolve application issues through clearly defined steps for reproducibility and recommended corrective actions/fixes
• Use SQL and other data processing tools to understand feature usage and make informed decisions, and take corrective steps in instances that require data updates, edits, or corrections
• Use data analysis techniques to measure the impact of product defects

Who You Are

You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you're a strategic thinker with exposure to programming. You have a Bachelor's degree. You have polished written and spoken communication skills and the ability to explain technical topics to non-technical audiences. You are able to develop hypotheses with limited information to quickly solve ambiguous or complex problems.

You are able to manage and communicate with stakeholders while driving issue resolution and advocating for clients. You have basic SQL knowledge and the ability to learn other programming languages. You are able to occasionally travel. Extra credit includes a technical degree (computer science or engineering), experience in the medical field, particularly working with EMRs and/or medical billing software, and experience working with agile scrum software engineering teams.

Where you'll work

In this hybrid role, you'll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work, please visit the how we work website.

Life at Flatiron

At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:
Work/life autonomy via flexible work hours and flexible paid time off Comprehensive compensation package 401(k) contribution to help you reach your retirement planning goals Financial health resources including 1:1 financial advice Mental well-being tools and services Parental benefits and policies including family-building care and generous leave Path to parenthood programs supporting fertility, adoption and surrogacy Travel support for safe healthcare services In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate Diversity in the workplace.