Senior Solutions Engineer

Laserfiche is looking for a Senior Solutions Engineer to be the technical lead our customers trust with their most complex projects, from kickoff through delivery. In this role, you will partner with customers day-to-day as a trusted advisor: leading discovery, translating business objectives into well-designed and scalable solutions, and owning the build, testing, and deployment end-to-end. You have an eye for process improvement, especially through responsible use of AI, and you look for ways to apply it both for Laserfiche’s customers and within our own organization.

Our customers are asking more of Laserfiche than ever: enterprise integrations, compliance-heavy environments, and AI-powered automation that didn’t exist a few years ago. Delivering on that ambition takes senior expertise, and it comes in more than one shape: some Senior Solutions Engineers lead teams through our largest implementations, while others are deep specialists – the first call when the toughest migrations or trickiest integrations have to go right.

Either way, you’ll raise the bar for the whole team and show customers what responsible AI adoption looks like in practice.

• Hybrid:
  Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA
• Remote work from home on Mondays and Fridays
• Must be able to support occasional evening and weekend work.
• Up to 25% travel.

One week you might be leading discovery with a public-sector customer whose document workflows have to satisfy auditors and records managers alike; the next, you’re migrating millions of documents out of a legacy system, integrating Laserfiche with a customer’s ERP through REST APIs, or prototyping an agentic AI automation the customer didn’t know was possible. You may lead a team of Solutions Engineers on larger projects and work independently on smaller ones.

Hard problems come to you first.

Across your projects, you will:

• Gather business requirements, translate them into solution designs and delivery plans, and own building and testing the solution end-to-end.
• Own technical documentation for each project, such as system documentation, end-user documentation, and test plans.
• Provide troubleshooting, training, and support for customers.
• Act as the escalation point for project challenges and keep stakeholders informed of issues and potential resolutions.
• Beyond your own projects, you will:
  • Conduct design, scoping, and technical reviews for other active and potential projects.
  • Share your expertise with the team through mentorship, presenting at internal forums, enhancing knowledge bases, and more.
  • Identify and act upon opportunities to build or enhance internal solutions and tools that help our team work more effectively.
• Effective AI use is part of the job, not a side project:
  • Use AI tools daily to multiply your own effectiveness, verify outputs before you trust them, and share what works with the team.
  • Identify where AI and agentic automation can improve solutions, and lead with a prototype whenever building one costs less than a meeting about it.
  • Help define what responsible, effective AI practice looks like for our organization – including where a human stays in the loop, what guardrails an agent operates within, and how we verify what it did.

• 6+ years of technical experience in customer-facing roles, preferably in solutions engineering, professional services, presales, or another consultative role.
• 4+ years of experience working with SaaS, enterprise software, cloud, or similar platforms.
• Ability to learn, understand, and communicate complex technical concepts across business and technical audiences.
• Experience with content management and/or…