Senior Business Systems Analyst

Old Republic Bitco is seeking a Senior Business Systems Analyst to join our Home Office Digital Solutions team located in Davenport, IA
. As a respected specialty insurer with 11 branch offices across 10 states, OR Bitco delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas. This position is open to a hybrid work arrangement, blending flexibility with meaningful in person collaboration.

At OR Bitco, our work is guided by core values. We care deeply about our people, partners, and customers. We are committed to excellence and accountability. We deliver on our promises with integrity and precision, and we strive to make a meaningful impact in everything we do. These values drive our mission to protect the people and industries that keep America running.

Join the OR Bitco team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, OR Bitco offers the platform and challenge you have been looking for.

The Business Systems Analyst plays a critical business and technical bridge role across multiple business functions and Information Technology to ensure our business solutions are implemented, administrated, and scaled efficiency to align with evolving business processes. This role concentrates on how our systems are implemented by translating business requirements and complex processes/workflows into technical specifications to ensure software, databases, and systems support processes throughout the business value chain.

The role will be responsible for maintaining and improving end-user experiences across several modern solutions. These solutions are deployed, and will be modernized, across insurance processes for distribution, customer relationship management, agent/producer onboarding, commissions, compliance, policy administrations, claims, billing, etc, and general business automation strategies and solutions. The ideal candidate is a self-starter with a drive to learn and be passionate about new technologies and leveraging them to add value.

• Maintain a deep understanding of insurance industry business processes across Sales, Distribution, Agency Management, Policy and Claims lifecycle, and Compliance and researches existing or emerging requirements & related best practices to assist and develop recommendations for changes/enhancements within system
• Help lead the design, build, and administration of complex business processes within modern applications
• Works with business partners/analysts to understand needs and helps translate into functional technical specifications and process flows for development teams
• Evaluate current business processes to propose areas for future improvements ensuring modern solutions will meet business needs
• Acts as business SME and technical lead on developing industry standard integrations into agency management system
• Build and maintain business systems workflows, rules logic, and decision modeling across new applications
• Build and maintain operational/transactional reports, dashboards, and list views supporting Distribution, Service, Agency Services, and Operations.
• Sales and Service administration: cases, queues, assignment rules, email-to-case, escalation, and service console.
• Responsible for Agency Services, Producer on-boarding, financial services, and the platform solutions used to facilitate and manage them
• In partnership with business and technology teams focus on data management, quality, completeness, and governance
• Tier 1 and 2 user support, new-hire onboarding, end-user training, and platform documentation
• System administration and support of the Distribution, Program, and Regional territory and Agency management models and reporting
• Develops a strong understanding of current business processes and systems needs to recommend and guide the implementation of modern enterprise integrated systems
• Identifies emerging issues and trends to inform decision-making within the systems
• Develops informative, coherent, and usable project documents (project artifacts) for multiple stakeholders covering functional and non-functional business requirements used for testing
• Administer and maintain business systems and related modules, including configuration, user setup, role-based access, and ongoing system support
• Applies depth of domain & functional expertise across the technical portfolio to drive the expected business value.
• Supports various project teams across the project lifecycle to ensure development is aligned with the business requirements.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Serve as the primary point of contact for business user administration, issue triage, troubleshooting, and resolution as it relates to the system
• Manage user…