End User Computing (EUC) Technician

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Full Time Technical Eastern - Mobile, Mobile, AL, US

15 days ago Requisition

Salary Range: $60,000.00 To $75,000.00 Annually

Job Title:

End User Computing (EUC) Technician
Job Type: Full-time, Salaried
FLSA Status:
Exempt

Job Location:

Hybrid - Mobile, AL Metro Area
Compensation: $60,000-$75,000 annually, commensurate with experience

Reports to:

Service Delivery Manager

Focus is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. At Focus Solutions, we integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are looking for candidates who want to grow with the company.

As a remote-work company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection.

The End User Computing (EUC) Technician is a hands‑on IT professional with a strong foundation in Office 365, end‑user desktop support, and Level 2 remote support operations. This role requires a proactive problem‑solver who enjoys working directly with end users, thrives on variety, and is excited about delivering excellent support in the healthcare industry.

• Serve as the escalation point for the Level 1 Service Desk, including client communication and hands‑on technical troubleshooting.
• Manage Microsoft 365 environments including Exchange, Teams, SharePoint, and user access.
• Perform Request and Incident Management processes within Service Level expectations (priority and escalation norms) using Service Management tools.
• Provide comprehensive Tier 2 desktop support (Windows and Mac), resolving escalated helpdesk issues remotely and onsite.

• Apply networking fundamentals (TCP/IP, IP addressing, DHCP, DNS, and NAT) to troubleshoot end‑user connectivity and support simple network configurations.
• Support secure remote access, TLS/SSL encryption, MFA, and other security best practices.
• Assist with endpoint security configurations, applying basic security and wireless concepts.

• Use scripting tools (e.g., Power Shell) to automate repeatable tasks and improve operational efficiency.
• Manage device configurations using MDM tools like Intune, Automate, and Ninja One.
• Maintain system updates and security patches across desktop and endpoint environments.

• Travel to client sites for scheduled support, installations, and issue resolution.
• Act as a trusted technical advisor to clients, identifying opportunities to optimize and improve their IT environments.
• Document solutions, procedures, and systems clearly and consistently in our knowledge base.

• 5+ years of experience in desktop support or Tier 2 IT support
• Strong working knowledge of:
  • Active Directory (basic administration)
  • Microsoft 365 administration
  • Windows 10/11 desktop environments
  • Desktop support (Windows and Mac)
  • Networking fundamentals: TCP/IP, IP addressing, NAT, DHCP/DNS
  • Mobile Device Management (Intune or similar)
  • Scripting (Power Shell preferred)
  • SaaS phone systems (e.g., Teams Business Voice) and basic audio/visual support

• Experience working with an MSP or in client‑facing IT support roles
• Exposure to healthcare IT (EHR/EMR systems, HIPAA, HITRUST)
• CompTIA A+ or Microsoft Certified Professional (MCP) certifications a plus

• Excellent verbal and written communication
• Strong troubleshooting and time management
• Self‑motivated with a service‑oriented mindset
• Comfortable working independently or collaboratively

This is a full‑time, primarily remote position, with on‑site client support in the Mobile, AL metro area. Occasional travel outside the region may be required for client visits or team gatherings. Must be able to lift and…