Associate Remote Technical Service Specialist (Electrophysiology Technologies

We anticipate the application window for this opening will close on - 1 Sep 2026 Chez Medtronic, vous pouvez entamer une longue carrière d’exploration et d’innovation tout en aidant à soutenir l’accès aux soins de santé et l’équité pour tous. Vous dirigerez avec détermination en surmontant les obstacles à l’innovation dans un monde davantage connecté et compatissant. Journée type At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do.

This position is remote to enhance our competitive edge and expand our cross‑functional collaboration efforts. The candidate must reside within commuting distance of Mounds View, Minnesota for training and occasional work onsite. The Associate Technical Service Specialist provides in‑house technical support for Medtronic’s Electrophysiology Technologies portfolio, serving as a key resource for customers and field staff on products such as the Affera™ Ablation System.

This role is responsible for troubleshooting hardware and software issues through a Technical Support call centre, including time‑sensitive situations during live procedures as well as support outside of the clinical setting. The specialist ensures accurate documentation of all customer interactions, drives timely follow‑up, and leverages insights from support cases to inform cross‑functional teams. This individual also plays an important role in representing the Voice of the Customer, contributing feedback to support continuous improvement and new product development.

Compensation:
Annual Salary Annual Bonus:
Target of 5% 4 weeks paid time off per year 10 paid holidays per year 401(k) with up to 6% match Comprehensive benefits plan, including medical, dental, vision, and more Fully subsidised Bachelors degree programmes paid up front, and many other paid training opportunities! Paid family, medical, and parental leave after 1 year of employment Many more benefits to choose from!

Training Schedule and

Location:

Monday through Friday, 7 am - 4pm, for 3-6 months, remote with Training classes are 100% onsite at Mounds View Ongoing Schedule after the 3-6 month training period is complete: 8 hour shifts from Monday through Friday, between the hours of 7 am and 4pm CST Occasional on‑call shifts, Schedules rotate and the schedule is set for 3 months at a time.

5 days remote, but access to campus is necessary on short notice

Key Responsibilities:

Resolves technical problems that originate by telephone in a call centre/help desk environment. Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products. May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products. Provides technical support to users for either PC, server or mainframe applications and hardware.

Answers questions regarding system procedures, on‑line transactions, systems status and downtime procedures. Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Recommend systems modifications in order to reduce user problems. Participates on project and process teams to provide the business with technical and clinical insight, ensuring that Service’s interests are well represented.

Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing products/systems. Assists with other Educational, Service, Marketing, and Business support as needed.

Minimum Requirements (Must Have):
High School Diploma (or equivalent) AND 4+ years experience. Associate’s Degree AND 2+ years experience. Bachelor’s Degree Preferred Qualifications (Nice to Have) BS / BA in a technical, scientific, or medical related field. 2+ years of work experience in a clinical/technical setting. Technical or related experience in medical devices, Med Tech, healthcare, life sciences or relevant…