Telecom It Analyst-Remote
Job Description
This employee is responsible for coordinating and performing telecommunication moves, adds and changes for the university as well as hospital and clinics. They will be the liaison between the customer, engineers and technicians.
Hiring DepartmentDivision of Information Technology
Job DescriptionThis employee is responsible for coordinating and performing telecommunication moves, adds and changes for the university as well as hospital and clinics. They will be the liaison between the customer, engineers and technicians.
Employee will activate/deactivate/troubleshoot data port connections per service requests and incident reports. Employee will keep extensive documentation for phone line and data ports up to date. Process work tickets communicating with engineers, warehouse, technicians, and Networking department. This includes software instructions for engineers, equipment needed for customer, detailed installation instructions, network knowledge and billing creation. Other duties as assigned.
Employee will need to have the following attributes: great customer service skills, accuracy in work a must, knowledge in Microsoft applications, work well within a team and with other teams, self-motivated, quick to learn proprietary applications.
ShiftMonday - Friday, 7:30am - 4:00 pm
Minimum QualificationsBachelor’s degree in Telecommunications, Computer Science, or related field. At least five years of related experience. Great Customer service skills, knowledge in Microsoft applications, self-motivated.
Bachelor’s degree in Telecommunications, Computer Science, or related field. At least five years of related experience. Great Customer service skills, knowledge in Microsoft applications, self-motivated.
Salary Range: $19.25 - $22.00 Commensurate with experience
Grade: GGS 009
University
Title:
Telecom IT Analyst
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Sponsorship InformationEmployment visa sponsorship is not available for this position.
Benefit EligibilityThis position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including:
- medical
- dental
- vision plans
- retirement
- paid time off
- short- and long-term disability
- paid parental leave
- paid caregiver leave
- educational fee discounts for all four UM System campuses
For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://(Use the "Apply for this Job" box below).-retirement
Equal Employment OpportunityThe University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Director of Accessibility and ADA at .
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