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Remote SaaS Product Support Specialist
Remote / Online - Candidates ideally in
Livonia, Wayne County, Michigan, 48150, USA
Listed on 2026-08-22
Livonia, Wayne County, Michigan, 48150, USA
Listing for:
Refinitiv
Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Thomson Reuters offers a remote role in the United States for a Product Support Associate. You will respond to customer inquiries via phone, email, and chat, resolving technical issues and documenting interactions.
The position emphasizes CSAT targets, collaboration with product teams, and ongoing learning to improve support quality. The role requires 1+ years in customer-facing work, proficiency with Microsoft Office, Azure, and Zendesk, and the ability to work in a fast-paced environment.
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