Consultant | Network-Firewall_and_Media | Palo Alto

Job title:

Network Security Engineer (Palo Alto)

Work Location:

Richardson, TX

Vendor Rate:
*** per hr

Minimum years of experience: 8 yrs

Would you require the candidates to meet you for in person interview? No

Is Skype/Web Ex interview, OK? Ok

Is this onsite/remote position:
Hybrid (to work from
*** Office)

If onsite, will you be considering relocation candidates:
Yes

Does this position require Visa independent candidates only? Yes

• 8+ years’ experience with strong technical and subject matter expertise in the following security specialties:
• Firewall:
  Palo Alto
• VPN - IPSEC, SSL
• IPS:
  Palo Alto
• Panorama Dashboard, PRISMA
• Customer service experience preferably in a Global Operations center environment
• Ticketing system knowledge
  - Service Now
• Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements
• Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first
• Exceptional documentation and communication skills.
• Experience in leading Firewall teams will be a plus.

• Planning and executing operations such as Major/Minor upgrade, Faulty firewall replacement, migration from one firewall to another firewall, new firewall build tasks.
• P1/P2/P3 Incident Resolution
• Ticket resolution - work on troubleshooting L1/L2/L3 tickets, support the operation of advanced Network Security Services and resolve escalations
• Queue Management - keep a watch on queue and assign tickets
• Service Request - working on request for changes as per client requirements
• Perform the Normal/ Standard changes as per client defined process and work instructions
• Be a Subject Matter Expert (SME) on Palo Alto Firewall
• Create Standard Operation Procedure documents
• Attend client calls and other technical meetings
• Creation of Problem tickets and Root Cause analysis (RCA)
• Identify areas of Service Improvement Program (SIP) for client to proactively reduce incidents
• Review documentation
• Work with hardware/software vendors, TAC to resolve problems
• Coordinate shifts and exchange handoff between various shifts
• Cross-train and mentor juniors, participate in various network and security related projects
• Perform other duties as assigned such as monthly compliance, SLA/KPI etc. Any additional task given to the incumbent from time-to-time based on business needs.

Prefer candidates who have worked on large enterprises with 100+ Palo Alto Firewalls.

Should be capable of collaborating with multiple CIS teams for resolving outstanding issues and improve service delivery.

• Palo Alto Firewall - 8+ years

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