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Help Desk Specialist: Remote Support & Growth Path
Remote / Online - Candidates ideally in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-08-22
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listing for:
Edgewaterit
Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Edgewater Federal Solutions seeks a Help Desk Specialist to support the IT program at a major national laboratory. The service desk handles remote IT support, knowledge management, and basic troubleshooting across phone, chat, email, and submittals.
Responsibilities include providing end-user support, ticket documentation, knowledgebase maintenance, and escalation when needed. Requires HS Diploma, 1+ year help desk experience, US citizenship, and ability to obtain DOE clearance.
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