Analytics Manager

As the
Technology and Analytics Manager
, your role will involve overseeing the implementation, maintenance, and optimization of the IT Sales and Marketing, Data and Business Analytic and B2B portal services. You will be managing a team of IT professionals and third-party consultants to ensure the system meets business requirements and to provide seamless service delivery. You will be instrumental in optimizing business processes and improving operational efficiency.

• • 10+ years of experience in IT, of which 5+ years in people management role
  • Experience in the Logistics/Freight Forwarding industry is a plus
  • IT Project/Program Management (Practical experiences of SCRUM/PMP applications)
  • IT Service Management (ITIL foundation mandatory; Advanced level is a plus)
  • Process Improvement techniques (Process mapping, Kaizen/Rapid Improvement Blitz, Visual Management is a plus)
  • CRM (SugarCRM, Salesforce, etc.), Rate & Quotation Management Systems (design, build and run)
  • BI Dashboard design and development (PowerBI, Tableau, Qlik)
  • Business Portal/Website project/enhancement delivery
  • Data warehouse
  • EDI/API
  • ERP, TMS (Cargo Wise)
• Bilingual in English and Mandarin is a plus but not required.

• Business Engagement
  • Manage stakeholders to understand new needs and review existing service fit-for-purpose
• Solution Integration Design
  • Define service roadmap aligning to business and foundation needs
  • Collaborate within IT globally to align roadmap directions, standards and policies
• Project/Program management
  • Lead projects from inception to completion, including planning, execution, monitoring and closing/training-to-run
  • Manage portfolio of projects align to service roadmap
  • Coach team project managers to increase competency and autonomy
• Team Leadership
  • Manage and mentor a team of IT professionals and suppliers/consultants, providing guidance and support to ensure high performance and professional growth
• Service Operation & Continuous Improvement
  • Oversee changes, enhancements, incidents resolution, and service requests to be delivered on expected service level
  • Manage performance of external vendors and service providers
  • Drive knowledge management and capability delegation (Shift-left/Service Service)
  • Manage IT asset lifecycle and visibility
  • Control IT policies and procedures, including data security and regulatory compliance
  • Proactively identify and act on opportunities for process improvement, system optimization, and automation, to increase efficiency and effectiveness
  • Stay up to date with emerging IT trends, technologies, and industry best practices

• $150,000 – $170,000/year based on education and experience level.

• Hybrid work schedule (1-day a week working from home)
• 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flextime.
• Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
• 401K retirement planwith 3% company match.
• Annual performance bonusand mid-year reviews for salary increases.

• Bachelor's degree or higher in Computer Science, Information Systems, Business Administration, or a related field.