Information Technology Analyst 1

Information Technology Professional

Under the direction of the Court Executive 2B (Information Technology Manager) and Court Executive 1B (Information Technology Assistant Manager), Monmouth Vicinage is seeking an information technology professional capable of technical support for hardware, software and networks. The successful candidate will be required to work a flexible schedule including weekdays and one weekend day per month, which is primarily on Saturdays in support of Criminal Justice Reform proceedings and activities with an emphasis on video conferencing hardware and software.

Knowledge of video conference technologies such as Microsoft Teams, Zoom, and other video conferencing equipment is helpful. The Monmouth IT division runs as a support services department, and the successful candidate requires not only knowledge of video conferencing solutions but also the ability to perform typical level 1 IT help desk support of devices and applications including desktops, VPN, mainframe application support, Cisco VoIP, tablets, and other mobile devices to perform their duties.

This position at times will require the selected candidate to install equipment located under desks and in the ceilings and can require the use of a ladder to assist with specific project work.

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

The selected candidate(s) may be required to work a non-traditional work week, which may include Saturdays, Sundays and/or holidays.

• Provide Level 1 technical support
• Provide technical support for video conferencing and multimedia presentations
• Troubleshoot software and hardware related issues
• Configure and deploy Zoom Room and other video devices, client workstations and associated operating systems and applications
• Configure and support wireless/mobile devices, for example, smartphones, tablets, and data terminals
• Install and terminate various types of low voltage communication cabling, use of a ladder may be required
• Provide level 1 support for Cisco VoIP phones
• Apply and grant permissions on approved system access requests
• Ability to multitask and learn new technologies
• Other related duties as required.
• Regular and predictable physical presence at the worksite is an essential function of this position.

Graduation from an accredited college or university with an associate degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity. Substitution:
Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits. A bachelor's or associate degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

A bachelor's or master's degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education. Applicants who are approaching their anticipated graduation date may apply.

If selected, the applicant must complete their degree no later than their start date. Education

Note:

Degrees conferred outside of the United States must be evaluated by a recognized evaluation service. (See (Use the "Apply for this Job" box below).)

Physical Ability:
For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching. The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds. Driver's License:
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position. Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and…