IT Collaboration Systems Support Analyst

Information Technology Associate

Anticipated Interview Dates:
We anticipate holding in-person interviews beginning the week of September 14, 2026. We look forward to meeting with you! Join a dynamic team that helps power California Public Employees' Retirement System (CalPERS) technology services across the enterprise. Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate (ITA) will support the Customer Technologies Support Service Desk and Access Management Section within the Information Technology Service Branch.

In this role, you will help deliver reliable, customer-focused technology support by managing collaboration tools such as SharePoint Online, Microsoft Teams, and Zoom; assisting with service desk operations; supporting batch processing; and contributing to IT projects and process improvements. This position offers the opportunity to work closely with customers and cross-functional teams, provide training and technical guidance, and play an important role in keeping CalPERS connected, efficient, and responsive.

Telework Information:
This position is eligible for a hybrid work schedule, with up to two days of remote work and three days or more onsite, per week. Sponsorship:
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes. Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly.

The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

You will find additional information about the job in the Duty Statement.