Sr Business System Analyst (Remote

We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values inclusion, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work.

We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see
We are seeking a Senior Business Systems Analyst to collaborate with team members from Sales, Marketing, Customer Success, Finance, and Technology. You will develop scalable business processes and Salesforce solutions that enhance efficiency, support growth, and improve the experience for our internal users.
This role is perfect for someone who enjoys tackling complex business challenges, converting business needs into technical solutions, and promoting ongoing enhancement throughout the lead-to-cash lifecycle.

• Build positive relationships with business leaders and cross-functional teams to understand strategic goals, operational challenges, and business needs.
• Facilitate discovery sessions and requirements workshops to find opportunities for process improvements and system enhancements.
• Convert business needs into functional requirements, user stories, process documentation, data flow diagrams, business process maps, data mapping specifications, and acceptance criteria.
• Serve as the primary liaison between business collaborators and technical teams throughout the project lifecycle.
• Analyze current business processes and build scalable, future-state workflows that streamline operations, improve data quality, and reduce manual effort.
• Partner with Salesforce Administrators, Developers, Architects, Product teams, and Project Managers to implement and improve Salesforce solutions supporting Go-to-Market (GTM) processes.
• Support improvements across Salesforce Sales Cloud, including automation, workflows, security, reporting, and data management.
• Evaluate solution options by balancing business requirements, user experience, scalability, and long-term maintainability.
• Develop and maintain documentation for essential GTM business workflows and Salesforce functionality.
• Write user stories with clear acceptance criteria and support testing, user acceptance testing (UAT), defect management, and production releases.
• Identify and recommend opportunities to automate manual processes, simplify workflows, improve user adoption, enhance operational efficiency, and standardize business processes through governance.

• Bachelor's degree in business, Information Systems, Computer Science, or a related field, or equivalent professional experience.
• Over 10 years of experience working as a Business Systems Analyst, Business Analyst, or Systems Analyst.
• Practical experience providing support for Salesforce Sales Cloud and associated business applications.
• Experience collaborating with Sales, Marketing, Customer Success, Finance and CRM teams.
• Strong business process analysis and process improvement skills.
• Experience gathering, documenting, and managing business and functional requirements.
• Experience working within Agile delivery teams.
• Excellent communication, facilitation, and collaborator management skills.
• Familiarity with Jira, Confluence, Visio, and Smartsheet.