Senior VIP Desktop Support Technician

Senior VIP Desktop Support Technician

K  is seeking a Senior VIP Desktop Support Technician to provide dedicated onsite support for senior executives, business leaders, and their administrative staff within a fast-paced corporate environment. This role serves as the primary technical resource for executive support, delivering responsive, high-touch service while ensuring technology issues are resolved quickly, professionally, and with minimal disruption to business operations. The successful candidate will possess advanced desktop support expertise, exceptional customer service skills, strong executive presence, and the ability to work independently while supporting highly visible stakeholders.

In addition to executive support responsibilities, this position will provide senior-level desktop and deskside support for the broader office population as business needs permit. This role requires strong troubleshooting skills across Microsoft Windows, Microsoft 365, collaboration technologies, conference room systems, mobile devices, endpoint hardware, and remote support tools.

The successful candidate will provide both onsite support and remote assistance for executives and employees working from home, traveling, or operating from other company locations while maintaining the professionalism, discretion, and responsiveness expected in an executive support environment.

In September 2025, K  announced that we are spinning our Mission Technology Solutions business into a separate public company. This role will ultimately be part of the new company. The Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions.

Full-time onsite position based in K 's Arlington, VA office. Daily onsite presence is required.

• Serve as the primary onsite technical support resource for executives, senior leaders, and designated VIP personnel.
• Provide responsive, high-touch technical support with a focus on professionalism, discretion, and exceptional customer service.
• Develop trusted working relationships with executives, executive assistants, and administrative staff.
• Respond to executive support requests received directly from executives, executive assistants, administrative personnel, or IT leadership.
• Proactively identify and resolve technology issues before they impact executive productivity.
• Maintain awareness of executive schedules, meetings, and critical events to proactively support technology needs and minimize business disruption.
• Provide onsite support for executive meetings, leadership events, town halls, board meetings, and other high-visibility activities as required.
• Support executive office technology, conference room systems, collaboration tools, displays, docking stations, printers, and peripheral devices.
• Assist executives with mobile device setup, configuration, troubleshooting, and synchronization.
• Coordinate support activities with infrastructure, networking, cybersecurity, telecommunications, and other IT teams to ensure rapid issue resolution.
• Exercise sound judgment when handling sensitive business information and maintain strict confidentiality regarding executive activities and communications.

• Provide advanced deskside and desktop support for Windows-based laptops, desktops, workstations, printers, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support Microsoft Windows, Microsoft 365, Microsoft Teams, Outlook, One Drive, and related collaboration technologies.
• Resolve authentication issues involving multifactor authentication (MFA), smart cards, certificates, and single sign-on technologies.
• Perform computer imaging, deployment, replacement, upgrades, and refresh activities.
• Facilitate user data migrations and device transitions.
• Support conference room technology, audio/visual equipment, and videoconferencing platforms.
• Diagnose and resolve local networking, wireless connectivity, remote access, and printing issues.
• Coordinate vendor support and hardware warranty repairs when required.
• Maintain accurate asset inventory records and equipment lifecycle documentation.
• Document incidents, service requests, and support activities in accordance with established IT service management processes.

• Identify recurring issues and opportunities to improve executive technology services.
• Develop and maintain documentation, knowledge articles, and support procedures.
• Participate in on-call, after-hours, and priority support activities as required.
• Assist with office moves, executive relocations, site deployments, and special projects.
• Support broader office desktop support operations during periods of reduced executive support activity.

• Bachelor's degree in Information…