Project Manager, QGenda Implementation

Entity

University Medical Associates (UMA) Only Employees and Financials

University Medical Associates (UMA) Only Employees and Financials

Employee

Regular

CC002047 UMA CORP Strategic Finance and Business Initiatives CC

Salary

Health-28

40

• Lead end-to-end implementation of QGenda across MUSC Community Physicians, from planning through go-live and stabilization
• Develop and manage detailed project plans, timelines, milestones, and deliverables
• Coordinate cross-functional teams including operations, clinical leadership, and system administrators
• Track progress, manage dependencies, and ensure alignment with organizational goals
• Provide regular status updates to stakeholders and executive leadership

• Serve as the primary point of contact for implementation efforts across multiple departments and sites
• Partner with physician leaders, administrators, and schedulers to understand operational needs and align system design
• Facilitate meetings, working sessions, and decision-making forums
• Communicate project updates, risks, and changes clearly and proactively

• Collaborate with QGenda system administrators and analysts to support system configuration, scheduling templates, and workflows
• Ensure consistency and standardization of scheduling practices where appropriate, while accommodating operational nuances
• Oversee data migration, validation, and system testing efforts
• Coordinate go-live planning, including readiness assessments and support structures

• Develop and execute change management strategies to support adoption across diverse user groups
• Identify potential resistance points and proactively address adoption challenges
• Partner with training teams to ensure effective onboarding, education, and support materials
• Promote best practices and standardized workflows across the organization

• Identify project risks, barriers, and dependencies early and develop mitigation strategies
• Escalate issues appropriately and drive resolution in a timely manner
• Adapt project plans in response to evolving organizational priorities or constraints

• Support post-go-live stabilization and issue resolution
• Gather feedback from users and stakeholders to identify improvement opportunities
• Partner with analytics and operations teams to evaluate system effectiveness and clinic utilization outcomes
• Transition ongoing support and ownership to operational and system administration teams

• Successful, on-time rollout of QGenda across MUSC Community Physicians
• High adoption and satisfaction among providers, schedulers, and administrators
• Standardized, efficient scheduling workflows across sites
• Minimal disruption to clinical operations during implementation
• Clear visibility into scheduling, capacity, and utilization post-implementation

• Bachelor’s degree or equivalent combination of education and experience
• 3-5+ years experience, preferably in healthcare leadership, operations, project management, or systems implementation
• Proven ability to lead complex, cross-functional projects with multiple stakeholders
• Strong organizational, communication, and leadership skills
• Experience managing timelines, risks, and deliverables in a structured project environment

• Experience with healthcare scheduling systems (QGenda strongly preferred; Amion, Kronos, Shift Admin, etc. also relevant)
• Experience with electronic health record systems (Epic preferred)
• Familiarity with provider scheduling, ambulatory operations, or clinical workflows
• Experience with large-scale system implementations or digital transformations
• Experience with data reporting or analytics tools (e.g., Excel, Power BI)

This role is designed as both an implementation leadership position and a pathway to long-term ownership of QGenda within MUSC Community Physicians.

Following a successful rollout, this position may transition into a Senior Analyst role responsible for ongoing system optimization, analytics, governance, and strategic scheduling initiatives across the network.

This role requires collaboration across a broad network of clinical and administrative stakeholders. The ideal candidate is comfortable operating in a dynamic healthcare environment, managing competing priorities, and driving alignment across diverse teams and locations. This is a hybrid position based in Charleston, SC, but depending on the location of the candidate, a remote position can be considered (if candidate is in a different SC location that is convenient to an MUSC hospital).

Education:

Bachelors Degree or equivalent

Work Experience:

5 years for support or 0-2 years for professional