Systems Analyst​/QA

Systems Analyst/QA

Non-Union Position
Enterprise Applications;
Portland,Oregon (US-OR)

Hybrid scheduleavailablefor Oregon & Washington residents.
Regular FT, Exempt
Posting # 5551

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve.

Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

NOTE:

Employees based at our Headquarters are required to work on-site a minimum of two days per week. Specific inoffice days may vary by team and business needs. This hybrid schedule supports collaboration, connection, and engagement while also offering flexibility for remote work.

We are seeking an experienced QA Lead to drive quality assurance strategy, execution, and continuous improvement across multiple projects and run-the-business activities for either the Enterprise Asset Management (EAM) and Geospatial Information System (GIS) technical domain OR the Customer Lifecycle Management (CLM) technical domain. This role is ideal for a professional with a strong background in software testing, proven leadership experience, and the ability to collaborate effectively with cross-functional teams.

The successful candidate will be passionate about driving continuous improvement and delivering high-quality, reliable systems.

• Leads QA teams, assigns tasks, and ensures all activities follow established QA Standard, processes, and best practices.
• Coordinates with PMO and Application teams
• Develops comprehensive test strategies and test plans in collaboration with project managers, business analysts, architects, and development leads.
• Plans, coordinates, and oversee all testing phases, including functional, integration, system, regression, compatibility, security testing
• Provides direction and coordination for onshore, nearshore and offshore 3rd party test team members for a given domain.
• Work with Business Analysts to clarify Business requirements and User Stories for Testability
• Reviews Technical Design Specifications documents for technical test requirements
• Estimates QA resource needs, manages workload allocation, and involves in & oversees test case development and execution, defect triage, test reporting, and test closure activities.
• Ensures proper test environment readiness, including configuration, access provisioning, environment stability, and test data management.
• Communicates QA expectations, risks, and requirements to stakeholders, and ensures vendors meet defined quality standards and contractual obligations.
• Identifies automation and performance requirements for the project and plans and coordinates Automation Test Engineer and Performance Test Engineer.
• Accountable to the completeness and reliability, and usage of the automated regression test suite for given domain.
• Helps drive the transition to modernizing testing processes. Leverages available tools and AI to minimize reliance on manual testing, manual creation of test scripts and documentation.
• Conducts defect triage sessions, logs defects in ADO, analyzes root causes, prioritizes issues, and works with development teams to confirm resolution.
• Plans, coordinates, and supports User Acceptance Testing (UAT) activities.
• Reports on testing status and quality metrics to stakeholders (Project Managers. IT&S leadership, Business Teams and Steering Committees)
• Researches and analyzes product features being tested

• Bachelor's degree in computer science, Engineering, or related field (or equivalent experience)
• 8+ years of experience in software Quality Assurance and Testing
• Thorough understanding of Software Development Life Cycle and Testing Life Cycle
• Deep knowledge of testing methodologies and QA best practices
• Experience in Waterfall, Agile (Scrum) Development methodologies
• Knowledge of automation and performance testing tools (e.g., Tosca & Neo Load)
• Proven experience leading or coordinating QA teams
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment

We have needs in both CLM and EAM/GIS technical domains.

• Experience testing customer facing and customer lifecycle platforms, including Call Center technology, billing, service, and engagement systems
• Proven understanding of the end to end customer journey from onboarding through support, billing, and retention
• Experience validating customer data flows, account structures,…