Senior Systems Administrator

What is VBG

Veteran Benefits Guide has been proud to serve our nation’s service members for more than 10 years. Founded by a U.S. Marine Corps Veteran, VBG assists Veterans through the challenging VA claims process to efficiently secure their hard-earned benefits. Now operating with more than 250 team members nationwide, VBG has helped over 55,000 Veterans through the VA claims process. The company is dedicated to honoring service and supporting the Veteran community through ongoing advocacy, community partnerships, and meaningful opportunities within its workforce.

Veteran Benefits Guide has been proud to serve our nation’s service members for more than 10 years. Founded by a U.S. Marine Corps Veteran, VBG assists Veterans through the challenging VA claims process to efficiently secure their hard-earned benefits. Now operating with more than 250 team members nationwide, VBG has helped over 55,000 Veterans through the VA claims process. The company is dedicated to honoring service and supporting the Veteran community through ongoing advocacy, community partnerships, and meaningful opportunities within its workforce.

We are seeking a Senior System Administrator to serve as a key connector between Support Services, Dev Ops, and IT Security. This role ensures secure, reliable, and efficient IT operations across our multi-site environment, including Las Vegas HQ and the San Diego office.

The ideal candidate brings strong hybrid infrastructure experience, a proactive approach to automation and security, and the ability to lead Tier 3 support, network operations, cloud administration, and compliance efforts in a fast-moving organization.

We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:

• Work from home:
  Flexibility to work from home based on business needs and policies.
• Work/life balance:
  We offer a Monday – Friday 8 a.m. to 5 p.m. schedule.
• Benefits:
  Choice of Medical, Vision, and Dental plans with company premium contributions, vacation and sick time, 8 paid holidays plus a floating holiday, 401k with company match after 90 days & other ancillary benefits.
• Growth and development:
  In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.
• This position is based in our Las Vegas, NV office and requires in-person attendance due to the collaborative nature of the work.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Serve as the Tier 3 escalation point for Help Desk, resolving complex issues across multiple sites.
• Define, track, and report SLA/KPI metrics such as uptime, resolution time, and user satisfaction.
• Mentor Support Services staff and help cross-train San Diego users on basic IT support functions.

• Install, configure, and maintain physical, virtual, and cloud-hosted systems, including servers, desktops, laptops, firewalls, switches, routers, access points, and VPNs.
• Administer Windows Server, Windows 10/11, Linux, VMware, Hyper‑V, AWS, and Azure environments.
• Design and maintain infrastructure as code using Terraform, Cloud Formation, or similar tools.
• Own and optimize network infrastructure, including LAN/Wi‑Fi equipment and Forti Gate SD‑WAN and VPN services.

• Partner with Dev Ops teams to integrate infrastructure into CI/CD pipelines.
• Support containerized workloads using Docker and Kubernetes.
• Automate patching, deployment, configuration, and device management using Ansible, Intune, JAMF, and scripting tools such as Power Shell, Bash, and Python.
• Support release readiness, environment preparation, and rollback planning.

• Work with Security to implement Zero Trust and micro‑segmentation strategies.
• Integrate and maintain EDR and SIEM tools for monitoring and…