IT Business Systems Analyst III - Salesforce

What You’ll Do

This role is responsible for owning and driving larger, more complex business analysis initiatives that deliver technology solutions aligned to strategic business needs. The IT Business Systems Analyst III operates with a high degree of independence, leading stakeholder engagement, driving alignment, and influencing solution decisions across enterprise systems. This role is expected to shape solutions rather than simply document requirements, and to serve as a mentor and technical resource to other analysts.

This role is responsible for owning and driving larger, more complex business analysis initiatives that deliver technology solutions aligned to strategic business needs. The IT Business Systems Analyst III operates with a high degree of independence, leading stakeholder engagement, driving alignment, and influencing solution decisions across enterprise systems. This role is expected to shape solutions rather than simply document requirements, and to serve as a mentor and technical resource to other analysts.

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

• Lead engagement with business stakeholders to understand strategic needs, identify pain points, and drive alignment on priorities and outcomes.
• Facilitate and drive stakeholder discussions, workshops, and working sessions to elicit, clarify, and confirm complex requirements.
• Serve as a trusted liaison between business and IT leadership, influencing decisions and building consensus across functions.
• Analyze complex business processes and system capabilities to evaluate options, recommend approaches, and shape solution direction.
• Own the quality, completeness, and traceability of requirements, including functional specifications, user stories, and acceptance criteria.
• Lead process mapping and gap analysis to align current and future state processes across interdependent systems.
• Evaluate solution options against business needs, system capabilities, and constraints, and recommend the preferred approach.
• Lead or coordinate requirements validation, testing activities, and solution readiness to ensure solutions meet business needs.
• Design and oversee test scenarios and user acceptance testing (UAT), guiding others through execution and issue resolution.
• Partner with technical teams to resolve complex requirements questions and ensure successful delivery of solutions.
• Lead backlog refinement, sprint planning, and release activities for assigned initiatives.
• Lead small to moderate initiatives or work streams from intake through delivery, coordinating resources and dependencies.
• Contribute to and help shape business analysis standards, templates, and best practices.
• Influence intake and prioritization decisions for incoming work based on business value and impact.
• Proactively identify, communicate, and help mitigate risks, issues, and dependencies across initiatives.
• Drive continuous improvement efforts to enhance systems, processes, and delivery outcomes.
• Provide formal mentoring and guidance to less experienced analysts, supporting their development and quality of work.
• Champion knowledge sharing and raise the…