IT Technician

JOB CODE:

A15

JOB TITLE: IT Technician (I, II & III)

LOCATION:

FLSA: 1.0 FTE Non-exempt (expectation to work 40 hours per week)

SUPERVISOR: IT Administrator

Pay Grade:
Tech I B08 ($25.19 - $36.97 per hour, depending on experience)

Tech II B09 ($27.55 - $40.58 per hour, depending on experience)

Tech III B10 ($30 - $44.66 per hour, depending on experience)

Community Counseling Solutions provides a team-based Servant Leadership environment! Located in Eastern Oregon with year-round recreation based near the Columbia River and at the base of the Blue Mountains. Big city amenities in rural family-oriented communities.

Our mission is to provide dynamic, progressive, and diverse supports to improve the well‑being of our communities and we’re looking for motivated employees to help us continue our vision!

CCS has a benefit package including, but not limited to:

• Health, dental and vision insurance
• 6% initial 401K match
• Potential for tuition reimbursement
• Paid vacation tiers ranging from accrual of 1 day to 4 days per month (Annual rollover cap of 220 hours, additional hours can be paid out at the end of the fiscal year)
• 9 Paid holidays, Community service day
• Floating holiday & 2 Wellness days provided after 1 year introduction
• Workplace Flexibility schedule options available (work from home hours vary by position & schedule)
• Exempt employees receive additional admin leave after 1 year introduction
• Student loan forgiveness (NHSC & Public Service)

• Paid licensure supervision.
• Employee Assistance, Wellness Benefits, Dependent Care & Long-Term Disability Insurance

The IT Technician is responsible for providing technical support to the IT Administrator and staff. Installs, modifies, troubleshoots, and provides technical advice and support to system users.

The IT Technician reports to the IT Administrator.

This role has no supervisory responsibilities.

• Assists IT Administrator in carrying out daily IT tasks and duties relating, but not limited to, systems support, LAN/WAN support, network support, web systems support, website support, server/PC support and helpdesk support.
• Helpdesk support by responding to technical questions of staff. Responds via telephone calls, email, or personnel requests.
• Installs software, configures, and troubleshoots network printers, computers, and other agency devices.
• Maintains equipment inventory.
• Provides reports, status, and completion information to supervisor via mail, email or in person communication.
• Onboard new staff and set up systems for new hires and train on software. Continuing education for current employees on software systems by assessing user skill levels and implementing appropriate training.
• LAN/WAN support as administered and requested by supervisor.
• Assist in keeping network and website documents up to date.
• Provide technical assistance with the use of computers, programs, and Internet/email.
• Performs other duties as assigned.

• Tech I - An associate degree in a technical field with 0-5 years of experience; or a high school diploma with equivalent experience in the field.
• Tech II – A bachelor’s degree in computer science, software engineering or a related field with 3-5 years of experience; or equivalent experience in the field.
• Tech III – A bachelor’s degree in computer science, software engineering or related field with at least 5 years’ experience; or equivalent experience in the field.

No certifications are required for this position. Any Microsoft certifications (MCSA, MCSD, MCSE, etc.) and/or knowledge of Microsoft 365 considered a plus.

• Thorough knowledge of computer networks, systems, web systems, and PC maintenance.
• Ability to plan and organize work, communicate effectively both verbally and in writing.
• Knowledge of specialized applications such as Microsoft Office 365, Go To Resolve, Azure Active Directory as well as other business applications.
• Experience in managing and supporting systems in a networked environment.
• Experience with computer systems and providing customer service in a technological environment.
• Ability…