Sr. Incident Response Analyst

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for highly motivated and skilled CSIRT Investigators to join our dynamic security team in the United States. You will be at the forefront of identifying and investigating security incidents, and contributing to the continuous improvement of our incident response capabilities. This role requires a strong technical background, participation in on-call rotations, excellent analytical skills, and a proactive approach to cybersecurity.

This position is an individual contributor role reporting to the Sr. Manager of CSIRT.

Responsibility

• Perform initial triage and in-depth analysis of security alerts generated from our SIEM and other security monitoring tools

• Correlate events from various log sources to identify potential security incidents

• Determine the scope, severity, and potential impact of detected threats

• Conduct technical investigations and Incident Command into confirmed cybersecurity incidents

• Utilize digital forensics techniques on data and endpoints to gather evidence and understand incident timelines and methods

• Support incident containment, eradication, and recovery efforts

• Document incident findings, actions taken, and lessons learned

• Assist in the development and refinement of threat detection rules to improve visibility

• Participate in proactive threat hunting activities to uncover hidden threats within the enterprise environment

• Stay informed about the latest threat intelligence and emerging attack techniques

• Work with SIEM and SOAR platforms to optimize alert processing and incident workflows

• Contribute to the creation and refinement of automated solutions for efficient incident response and reporting

• Identify opportunities for automation to streamline security operations

• Collaborate effectively with other security teams, IT, and business units during incident response

• Contribute to post-incident reports and analysis

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of hands-on experience in cybersecurity, with a focus on Security Operations (SOC) and/or Incident Response

• The individual must be a U.S. Citizen, U.S. National or U.S. Person

• Experience leading or coordinating responses to critical cybersecurity incidents, with a strong understanding of crisis management

• Experience with SIEM tools (e.g., Splunk, QRadar, Sentinel) for alert analysis and log correlation

• Experience with EDR solutions and their role in incident investigation

• Experience with digital forensics principles and techniques and enterprise forensic solutions

• Experience with scripting languages (e.g., Python, Power Shell, Bash) for automation and data analysis

Preferred

• Bachelor's degree in Computer Science, Information Security, or a related field or equivalent work experience

• Industry certifications such as CompTIA Security+, CySA+, GCIH, GCFA, or CEH

• Exposure to cloud security concepts (AWS, Azure, GCP)

• Strong analytical and problem-solving skills, with a keen eye for detail

• Excellent communication skills, both written and…