IOS Support

A growing organization is seeking a Senior Executive Technology Support Specialist to provide dedicated, high-touch support to senior leadership and key business stakeholders. This role is designed for an experienced IT professional who excels at delivering exceptional service, resolving complex technical challenges, and creating a seamless technology experience for executive users.

More than a traditional support position, this opportunity requires strong technical expertise, outstanding communication skills, discretion, and the ability to operate confidently in high-visibility environments where reliability and professionalism are critical.

Key Responsibilities

Executive Support & Technical Services

• Deliver personalized, priority IT support for executive leadership, senior stakeholders, and other designated users.
• Provide troubleshooting and resolution across desktops, laptops, mobile devices, collaboration platforms, and remote work environments.
• Address complex technical issues quickly and effectively while minimizing disruption to daily business operations.
• Communicate technical concepts clearly and professionally to non-technical audiences.
• Maintain a proactive approach to identifying and resolving recurring technology challenges.
• Support executive meetings, leadership presentations, and hybrid collaboration sessions.
• Ensure conference room technologies, video conferencing systems, displays, and collaboration tools are fully operational before critical meetings.
• Troubleshoot audio, video, and connectivity issues in real time during business-critical events.
• Serve as a trusted technical resource during executive presentations and leadership gatherings.

Endpoint Management & Technology Operations

• Manage the deployment, configuration, maintenance, and lifecycle of executive technology assets.
• Support a variety of operating systems, devices, and productivity platforms across a modern enterprise environment.
• Perform routine maintenance, upgrades, and preventative support activities to ensure reliable performance.
• Coordinate device replacements, onboarding activities, and equipment refresh initiatives.

Security & Compliance

• Partner with infrastructure and security teams to ensure executive devices remain secure and compliant.
• Support identity management, multifactor authentication, endpoint protection, and mobile device management initiatives.
• Handle sensitive information with the highest level of confidentiality and professionalism.
• Adhere to security policies and best practices while maintaining a user-friendly executive experience.
• Build trusted relationships with senior leaders through responsiveness, professionalism, and exceptional customer service.
• Anticipate technology needs and proactively recommend solutions that improve efficiency and reliability.
• Participate in an on-call rotation to support urgent business needs outside of standard working hours when required.
• Maintain detailed documentation of support activities, configurations, and processes.

Required Qualifications

• 5+ years of experience in enterprise IT support, desktop engineering, or end-user technology services.
• Minimum of 3 years supporting executive leadership, VIP users, or high-profile business stakeholders.
• Strong experience troubleshooting macOS, Windows, iOS, and Android environments.
• Advanced knowledge of Microsoft 365 and modern workplace technologies.
• Experience supporting enterprise collaboration platforms, including Microsoft Teams and Zoom.
• Familiarity with mobile device management solutions such as Intune, Jamf, or comparable platforms.
• Strong understanding of networking fundamentals, VPN connectivity, and remote access technologies.
• Experience supporting conference room technology, audiovisual equipment, and hybrid meeting solutions.
• Excellent troubleshooting, organizational, and problem-solving skills.

Preferred Qualifications

• Experience supporting executive teams within fast-paced corporate environments.
• Knowledge of enterprise collaboration room technologies and integrated conferencing solutions.
• Exposure to endpoint security, identity management, and modern workplace technologies.
• Experience working in environments with strict confidentiality and information security requirements.
• Industry certifications related to desktop support, Microsoft technologies, endpoint management, or IT service delivery.

Ideal Candidate

The ideal candidate is a polished and service-oriented technology professional who thrives in executive-facing environments. They possess a strong blend of technical expertise, emotional intelligence, and professionalism, allowing them to deliver a consistently exceptional support experience. Success in this role requires discretion, adaptability, strong communication skills, and the ability to remain calm and effective in high-pressure situations.