Remote IT Service Desk Team Lead (ITIL/ITSM
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-23
Washington, District of Columbia, 20022, USA
Listing for:
Koniag Services, Inc.
Remote/Work from Home
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Koniag IT Systems, LLC is seeking a Service Desk Team Lead to support a multi-tier service desk for a government customer. The role is remote and requires ability to obtain a Public Trust.
The ideal candidate will lead Tier 1–3 operations, ensure SLA adherence, coordinate incident lifecycle, and drive continuous improvement in ITSM practices. Bachelor’s degree and 5+ years of service desk experience, plus ITIL certification, are required.
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