Assistant Vice President; Production Services Specialist

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Responsible for incident management and conducting proper problem follow-up.
• Proactively monitor and manage the production environment.
• Troubleshoot and resolve application problems including but not limited to job failures, feed management, monitoring, etc.
• Improve or create documentation of support policies and procedures.
• Support application releases, implementations, upgrades, and/or changes into the environment.
• Ensure continuity and quality by owning the resolution of issues across platforms.
• Track progress and elevate as appropriate unless resolution is reached.
• Ensure that applications and related services are documented and kept current.
• Automate and build adhoc scripts as needed to address critical business needs.
• Maintain a knowledge base of known defects and issues, processes, techniques, etc.
• Take part in production support rotation and respond to and resolve production problems.
• Support critical business initiatives such as application deployments (pre and post activities), infrastructure changes, industry‑wide tests, or disaster recovery tests.
• Build strong partnership with the CIO team, infrastructure, and platform teams.
• Remote work may be permitted within a commutable distance from the worksite.

• Master's degree or equivalent in Computer Science, Computer Information Systems, Management Information Systems, Information Technology Management, or related: and
• 3 years of experience in the job offered or a related IT occupation.
• Must include 3 years of experience in each of the following:
• Utilizing relational systems including Oracle and SQL Server;
• Performing query data for debugging in SQL;
• Applying critical thinking to handle technical troubleshooting, rootcause analysis, and to take preventative measures;
• Analyzing logs, error messages, and system metrics, and understanding system dependencies and upstream/downstream impacts;
• Using Splunk, App Dynamics, and Dynatrace monitoring tools to proactively detect issues; and,
• Utilizing production ready software using Web, Cloud, and Hadoop distributed technologies.

Bank of America N.A.

1st shift (United States of America)

40