Network Voice Engineer – Remote | NY State

Network Voice Engineer – Remote | NY State Travel Required

Tryfacta is a leading, nationally renowned Workforce Management Solution provider serving private and public-sector organizations across the United States. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial staffing solutions.

Founded in March 1996, Tryfacta has a presence across all 50 states. We are recognized among the fastest-growing companies by Inc. Magazine's Inc. 5000 and are committed to delivering high-quality workforce solutions.

Tryfacta is certified by The Joint Commission for Healthcare Staffing Services and maintains numerous ISO certifications reflecting our commitment to quality and continuous improvement.

Tryfacta is seeking a Network Voice Engineer for our client in Albany, NY 12203. This is a 1-year temporary contract opportunity.

Position Title:

Network Voice Engineer

Location:

Albany, NY 12203 Work Arrangement:
Remote Travel:
Required within New York State for physical work on network and voice infrastructure Duration: 1 year

Schedule:

37.5 hours/week

• Manage enterprise LAN, SD-WAN, and voice services.
• Develop, support, and maintain voice services to meet organizational needs.
• Provide leadership and training to IT support staff for voice-related MADC tasks.
• Ensure software and hardware support and maintenance contracts remain current.
• Design, implement, and document IP network architecture and services.
• Schedule and handle off-hours support and network outages.
• Leverage CMDB and established change-management processes.
• Respond to incoming calls, pages, and emails regarding IT infrastructure issues.
• Operate network tools, components, and peripheral equipment.
• Follow established change-management policies and procedures.
• Escalate outage situations to appropriate IT management.
• Document network changes graphically and within the change-management database (CMDB).
• Coordinate network services with server administrators at cloud-based facilities.
• Support network infrastructure associated with organizational growth and new-construction environments.
• Perform other duties contributing to the objectives of the IT Operations team.

• Expert-level knowledge of Cisco network and voice products.
• Expert-level technical knowledge of network services, including DHCP and DNS.
• Strong experience with LAN/WAN/SD-WAN environments.
• Experience designing, installing, maintaining, and documenting computer networks.
• Experience with Cisco and Extreme network equipment.
• Strong experience managing vendor relationships and vendor oversight.
• Ability and willingness to travel within New York State to perform physical work on network and voice infrastructure.
• Strong problem-solving, troubleshooting, and analytical skills.
• Ability to manage multiple priorities and activities simultaneously.
• Strong organizational, time-management, and communication skills.
• Ability to work independently and adapt to changing priorities.
• Professional judgment and the ability to handle sensitive information confidentially.
• Strong interpersonal and teamwork skills.

• Bachelor's degree in Computer Science preferred; OR
• Associate's degree in a STEM field plus 1–2 years of relevant work experience.

No specific professional certification is listed as a requirement for this position.

• LAN
• WAN
• SD-WAN
• Internet Connectivity
• Cisco Catalyst IOS
• Cisco Network & Voice
• Cisco Meraki Cloud Platform
• Silver Peak
• Aruba
• HPE
• Extreme Networks
• DHCP
• DNS
• CMDB / Change Management

This is an opportunity to work in a senior network/voice infrastructure environment supporting enterprise connectivity, voice services, network architecture, and organizational growth while working remotely with required travel within New York State.

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,