Life Insurance Brokerage Licensing and Contracting Rules Analyst

Licensing & Contracting Forms Analyst

Are you an insurance licensing and contracting professional who enjoys solving complex problems, working with technology, and making a direct impact on customer success? Join our growing team as a Licensing & Contracting Forms Analyst, where you'll play a key role in maintaining and enhancing the forms and data infrastructure that powers one of the insurance industry's leading SaaS solutions.

In this position, you'll combine your insurance expertise, analytical mindset, and technical aptitude to manage a large library of licensing and contracting forms, configure data-mapping logic, and support customers and internal teams. If you're detail-oriented, thrive in a fast-paced environment, and enjoy both technical and client-facing work, we'd love to hear from you.

Manage large library of PDF forms and associated business rules with exceptional attention to detail.

Program data mapping logic into the forms catalog to apply the appropriate data to the correct forms based on complex rules using XSL/XML code language.

Act as Tier One Support contact for form and data-mapping related updates/issues/questions.

Effectively manage large amounts of incoming form and data-mapping related support and update requests.

Resolves form and data-mapping problems by clarifying the customer's need, determining the cause of the problem, selecting and calmly explaining the best solution to solve the problem, and expediting correction or adjustment.

Troubleshoot and calmly work with end users via phone & remote screen sharing.

Escalate questions/problems to appropriate individuals within the Surance Bay team.

Provides timely feedback to the company regarding form and data-mapping failures or customer concerns.

Versatile attitude with the ability to work within a small team.

Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

Exceptional Organization Skills

Customer/Client Focused

Problem Solving/Analysis

Technical Capacity

Time Management

Communication Proficiency

Stress Tolerance/Patience

Teamwork Oriented

Insurance industry knowledge/experience

Requirements:

Must have insurance industry experience within Licensing and Contracting

Reading/writing XSL/XML Code

Ability to interpret complex business rules and logic and apply them to the forms code

Ability to multi-task, prioritize and manage time effectively.

Proven customer support experience.

Strong phone and e-mail contact handling skills

Ability to easily adapt to changing work situations

A quiet home work space with fast, reliable internet

Position Type and Expected Hours of Work:
This is a full time, work-from-home position.

Monday through Thursday: 8:30AM to 5:30pm Friday: 8:30AM to 4:00PM

Preferred

Education and Experience:

Insurance industry Licensing and Contracting experience required, preferably within a Brokerage General Agency working with multiple insurance carriers

XML/XSL coding experience highly preferred, or the proven ability to learn any coding language

Proven customer service experience

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture.

We're 7,000 people…