Associate Director, Product Enablement and Performance - Clinical Decision Support- OI Product | Eden Prairie

Associate Director, Product Enablement & Performance

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?

Join us to start Caring. Connecting. Growing together.

The Associate Director, Product Enablement & Performance will lead operational enablement, value management, and client engagement efforts across a growing portfolio of Clinical Decision Support (CDS) products and services. This role is responsible for bringing together cross-functional stakeholders across Utilization Management, Hospital Services, Product, Operations, Implementation, Data Acquisition, and Clinical Leadership to ensure solutions are thoughtfully prepared, approved, implemented, and scaled before being introduced to customers and hospital partners.

This leader will help establish repeatable processes, governance models, implementation frameworks, and performance management practices that support consistent execution across the portfolio. The role requires a healthcare technology leader who can bridge clinical, operational, product, and technical teams to successfully launch, scale, and optimize clinical decision support solutions.

This person will be a healthcare technology leader with experience in clinical operations, product enablement, client engagement, and team leadership who can bridge clinical, operational, and technical stakeholders to successfully launch, scale, and optimize clinical decision support solutions.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Lead a team responsible for operational enablement, client engagement, and value management across a portfolio of Clinical Decision Support products and services
• Coordinate cross-functional collaboration across Product, Operations, Implementation, Data Acquisition, Utilization Management, Hospital Services, and Clinical Leadership teams
• Develop and operationalize scalable processes, procedures, and governance models for new and emerging clinical decision support products
• Establish repeatable frameworks for product implementation, client onboarding, client demonstrations, reporting, adoption, and performance measurement
• Support internal readiness for new and emerging products, including resource planning, product enablement, implementation planning, and go-to-market coordination
• Drive consistency in implementation, clinician adoption, value management, and portfolio performance processes
• Manage complex client-facing engagements, including dashboards, demonstrations, reporting expectations, engagement plans, and performance reviews
• Identify operational gaps and proactively develop scalable solutions, best practices, and repeatable workflows
• Track and analyze portfolio performance trends, success measures, early indicators, KPIs, adoption metrics, and opportunities for improvement
• Partner with product and clinical stakeholders to improve delivery models, product alignment, workflow integration, and client outcomes
• Lead change management efforts that support clinician adoption and help clients understand the value of clinical decision support technology within existing workflows
• Translate clinical, operational, and client needs into scalable product enablement and implementation strategies

Team Leadership

This role will manage a small team of approximately 3-5 employees focused on internal enablement, client engagement, implementation readiness, and ongoing operational execution. The leader will be responsible for coaching, developing, and managing team performance while also partnering across matrixed teams to drive alignment and delivery.

Unlike roles that are primarily matrixed, this…