ServiceNow Systems Architect - Active Secret Clearance Remote​/Telecommute

Service Now Systems Architect

Location:

Washington, DC (Hybrid – 2–3 days onsite weekly)

Clearance Required:

Active

Employment Type:

Full-time Salary: $200,000–$210,000

Position Overview:

We are seeking a Service Now Systems Architect to provide technical leadership, architecture, and oversight for enterprise Service Now solutions supporting a government customer. The architect will serve as a Service Now Subject Matter Expert (SME), translating business requirements into scalable technical designs, guiding development teams, managing integrations and releases, and ensuring platform reliability, security, and performance. This role requires extensive Service Now architecture experience and the ability to collaborate with senior stakeholders, developers, administrators, and project teams.

Responsibilities:

• Provide technical leadership and mentoring, conduct peer code reviews, and ensure the Service Now team follows software development best practices.
• Create and maintain API and data integration processes between Service Now and other enterprise services.
• Serve as a Subject Matter Expert (SME) for Service Now platform technologies to customers and stakeholders.
• Lead the creation of application and technical design documents that leverage Service Now best practices and effectively integrate the platform into enterprise infrastructure.
• Ensure Service Now solutions meet defined business expectations while maintaining appropriate testing, performance, and security standards.
• Translate business requirements into detailed technical designs and actionable development tasks.
• Maintain production instance reliability through Change and Configuration Management processes.
• Serve as the Service Now Release Manager, providing final technical review before releases are promoted to Production.
• Monitor application health, usage, performance, and overall compliance.
• Collaborate with System Administrators and Service Now Support on platform upgrade strategies and technical requirements.
• Oversee major Service Now version upgrades.
• Design and develop Service Now solutions, including new applications and modifications to forms, workflows, policies, actions, access controls, interfaces, and other platform configurations required to support client processes.

Required Qualifications:

• 5+ years of progressively responsible experience managing a Service Now environment.
• 5+ years of experience serving as a lead technical architect in a comparable Agile development environment.
• 2+ years of experience leading the design of new products in collaboration with senior-level stakeholders.
• Experience implementing Service Now core platform functionality, ITSM processes, and custom development.
• Experience with Service Now Discovery, Service Mapping, Project & Portfolio Suite, IT Business Management, IT Operations Management, and Performance Analytics.
• Strong experience with Service Now architecture, integrations, APIs, platform upgrades, and release management.
• Proven ability to collaborate across technical and business teams to achieve organizational goals.
• Bachelor's degree in Computer Science, Information Sciences, or a related IT discipline. An additional 4 years of related professional IT experience may be substituted for the bachelor's degree.
• Active Secret clearance required.

Desired

Qualifications:

• Service Now Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist (CIS) in IT Service Management or a similar Service Now certification.
• ITIL or comparable IT Service Management (ITSM) certification.

Benefits:
Salary: $200,000–$210,000 Benefits include Health, Vision, and Dental Insurance, and PTO.