Application Administrator, Retail Technology

Application Administrator

The Application Administrator serves as an application specialist for one or more business applications. Key aspects of this position include: (1) researching and implementing application changes and improvements in the assigned application(s), (2) providing project implementation support, system lifecycle support, and end user production support, and (3) closely working with other application administrators, software developers, business analysts, and IT infrastructure and security personnel to ensure the assigned application(s) meet Win Co's business needs.

Typical duties and responsibilities include: serving as the subject matter expert (SME) for applications within the assigned area of responsibility, providing timely and accurate production support for the assigned applications, working with business stakeholders on feature requests, upgrades, migrations, and integrations, maintaining a detailed list of all applications and their business details, monitoring application performance and uptime via established IT monitoring practices and methods, conducting application unit testing, integration testing, and system testing, escalating urgent problems requiring more authority or knowledge to appropriate resources, entering and managing vendor tickets/cases, recommending application improvements through frequent interaction with the business, leading minor software implementations and upgrade planning, adhering to proper change management processes, creating and reviewing PCRs (program change requests), especially in regards application changes/fixes, collaborating with business stakeholders to plan system maintenance patches and upgrades, creating and sending communication for application change notices, participating in the evaluation of new applications, and understanding and following the complete service desk process flow.

Requirements include a bachelor's degree in business administration, information systems, or equivalent work experience, proficient use of Microsoft Office suite and SharePoint software, proficient use of remote office and collaboration tools such as Zoom, MS/Teams and Slack, knowledge of Agile development methodologies, and knowledge of IT Infrastructure Library (ITIL). Ability to apply analytical and problem-solving skills in all areas of application and user support, work effectively in a team-oriented environment, utilize strong verbal, written and interpersonal communication skills, consistently provide friendly and engaging customer service to internal and external customers, provide exceptional customer service with users by telephone, email, and in person, work on concurrent tasks (multi-tasking) and utilize proper time management, take ownership of an application, learn its key functionality, and evangelize its proper use, communicate timely meeting recaps including business decisions, open items, and next steps, serve in an on-call production support structure to resolve problems, potentially after hours, organize requirements gathering or group testing for application changes, upgrades, and patches, work on assigned tasks with little supervision, perform duties with efficiency and accuracy requiring little coaching, and perform confidential tasks with integrity.

Machines and equipment operated include office machines (e.g., cell phone, computer, copy machine, telephone, fax, etc.) and other devices.

Preferred education, experience and/or credentials include experience in application administration and support, and experience in retail business operations.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

As the Win Co Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed cultivating and celebrating an inclusive environment in which all employees are valued and respected.

Fraud alert:
Win Co advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Win Co by checking the official Win Co careers website.