Business Information Systems Speciali

Who We Are

Alliance Franchise Brands LLC is the franchisor of approximately 600 locations across North America operating the company’s brands:

Alliance Franchise Brands LLC is the franchisor of approximately 600 locations across North America operating the company’s brands:
Allegra Marketing Print Mail, Image
360, Signs Now, Signs By Tomorrow, KKP, Insty-Prints, American Speedy Printing Centers, and True Install
.

Our independently owned and operated Franchise Members provide businesses and organizations with a one‑stop resource for technologically advanced solutions in printing, signage, marketing, and graphics communications
.

At Alliance Franchise Brands, our Core Focus and Core Values serve as the foundation for how we operate and who we are. They are embedded into our culture and guide how we support Franchise Members, collaborate internally, and deliver impact every day.

OUR PASSION: Empowering Success

OUR NICHE: High‑Impact Programs and Support

• Members First
• Ethical & Trustworthy
• Can‑Do, Results Driven
• Respect Others
• Passion for Being Great

The MIS (Management Information Systems) Support Specialist plays a vital role in ensuring the smooth operation and support of the company's information systems, with a focus on providing technical assistance to Franchise Members and internal teams. These systems serve as the primary business management and point-of-sale platforms our Franchise Members use to run their day-to-day operations, including estimating and order entry, scheduling and tracking jobs, invoicing customers, and managing revenue and financial information.

This position also supports the optimization of workflow processes to enhance efficiency and data accuracy across the organization.

• System Support & Maintenance:
• Provide technical support for the company’s MIS platforms (Core Bridge, Printer’s Plan and Print Smith Vision) including troubleshooting system issues and resolving user problems.
• Monitor system performance and ensure timely updates and patches to maintain optimal operation.
• Collaborate with vendor partners or IT teams for advanced system fixes or enhancements.
• Provide training and transition assistance to new Franchise Members.
• Quick Books
• Provide support for Quick Books configuration, account mapping, reconciliation processes, and integration workflows through training, troubleshooting, and documentation.
• Support franchise center ownership transitions, including WIP review, system setup, training coordination, and operational readiness for resale and acquisition activity.
• Create and maintain documentation, training materials, job aids, and troubleshooting guides for common Quick Books integrated workflows.
• Workflow Optimization & Development:
• Analyze and document current workflows to identify inefficiencies or improvement opportunities.
• Implement and support tools or technologies that streamline workflow processes for franchise members and internal teams.
• Train users on workflow best practices and new system functionalities.
• Ability to quickly learn and adapt to new software and technologies.
• Training & Documentation
• Develop and deliver training materials and sessions for Franchise Members and staff on MIS platforms, workflows, and Quick Books integrations.
• Create and maintain documentation, including user manuals, FAQs, and troubleshooting guides for MIS platforms and Quick Books-related processes
• Communication & Collaboration
• Act as the primary point of contact for franchise members for MIS‑ related inquiries and support.
• Work closely with cross‑functional teams to align system functionalities ​​​…
• Gather …
• …

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with diverse teams, including non-technical users.
• Skilled at translating complex software functionality and workflows into clear, easy‑to‑understand guidance for end users with varying levels of technical proficiency.

• Hybrid work schedule with at least 2 days each week in office
• Professional corporate and team-oriented environment from home office