ServiceNow Developer Security Clearance

Position: ServiceNow Developer with Security Clearance
Job Description Everforth ECS is seeking a Service Now Developer  to work onsite at the US Postal Service's Maintenance and Technical Support Service Center (MTSC) in Norman, OK. This position can be authorized for a hybrid work schedule. This entails 4-days per week working onsite at the Postal MTCS in Norman, OK and one day per week work from home (WFH).

In this role, you will support our internal Service Now instance and Customer Portals, and facilitate internal Service Now development, implementations and delivery goals As a Service Now Developer, you will leverage your knowledge and experience to deliver end-to-end automated solutions, including the technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configuration.

Please Note:

This position is contingent upon additional funding and requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.

Responsibilities include:

* Maintain the health, performance, and reliability of the Service Now platform.
* Configure and customize Service Now applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
* Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
* Provide technical support and issue resolution, ensuring minimal disruption to IT services.
* Monitor system logs and performance, proactively identifying and addressing potential issues.
* Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
* Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
* Stay up to date with Service Now best practices, emerging features, and relevant federal IT standards.
* Offer technical leadership in platform design, integration, and optimization efforts.
* Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability. Required Skills
* Must be able to obtain Public Trust Clearance.
* Bachelor's degree in computer science, information systems, or a related discipline.
* At least 5 years of experience in Software Development, System Administration, or a related technical field.
* Minimum of 3 years of Service Now ITSM experience in a development or consulting role.
* Experience working in an Agile environment with tools such as Microsoft Azure Dev Ops.
* Prior experience supporting government agencies or contracts.
* Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
* Demonstrated experience in managing and administering Service Now, including platform configuration, upgrades, and technical troubleshooting.
* Hands-on development experience with custom workflows, scripts, portal design, and system integrations within Service Now.
* Strong knowledge of ITIL frameworks, and ITSM best practices.
* Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
* Ability to implement and maintain automated processes and workflows.
* Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
* Experience providing user training and technical documentation.
* Skilled in problem-solving and root cause analysis.
* Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.

Note:

To be considered candidates must be able to obtain a USPS Public Trust background clearance. This requires US Citizenship or Permanent Resident Status (Green Card), and the ability to pass an in-depth background check. Desired Skills
* Service Now Certified System Administrator
* Service Now Certified Application Developer
* ITIL Foundation Certification ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All…