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Hybrid Customer Support Specialist — Tech Troubleshooter
Remote / Online - Candidates ideally in
Waltham, Middlesex County, Massachusetts, 02254, USA
Listed on 2026-08-24
Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for:
Nova Biomedical
Full Time, Remote/Work from Home
position Listed on 2026-08-24
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Nova Biomedical in Waltham, MA, seeks a Customer Support Specialist to join our Technical Support team. You will troubleshoot issues with Nova Stat Strip and Nova Net, assist end users by phone, and document all interactions in our systems. Model a collaborative, professional, and customer-focused approach to service.
The role emphasizes troubleshooting, accurate record-keeping, and cross-department collaboration in a dynamic medical device environment. On-site with partial remote work is possible.
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