Technical Consultant

About the role

As a Senior Technical Consultant - Service Now CSM, you will make an impact by designing, configuring, and delivering scalable Service Now Customer Service Management (CSM) solutions that drive business transformation and improve customer experiences. You will be a valued member of the Service Now delivery team and work collaboratively with solution architects, business stakeholders, developers, and client teams to deliver high-quality solutions aligned with business objectives.

• Participate in client workshops and requirements-gathering sessions to understand business needs and translate them into technical solutions.
• Collaborate with Solution Architects to support solution design, technical documentation, and story estimation activities.
• Configure and develop Service Now CSM solutions following platform best practices and quality standards.
• Provide technical guidance and recommendations on Service Now capabilities, frameworks, integrations, and platform functionality.
• Design and implement scalable Service Now solutions that align with current business requirements and future growth objectives.
• Work closely with cross-functional teams to ensure seamless integration and effective delivery of Service Now applications.
• Support solution assessments, technical reviews, and continuous improvement initiatives to enhance delivery efficiency.
• Contribute to technical documentation, knowledge sharing, and adoption of Service Now best practices across project teams.

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

• Service Now Customer Service Management (CSM) certification with strong hands‑on implementation experience.
• Proven experience delivering at least two end‑to‑end Service Now CSM implementations.
• Minimum 3 years of experience working with Service Now Customer Service Management (CSM) solutions.
• Certification as a Service Now System Administrator (CSA).
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Strong understanding of Service Now platform architecture, configuration, workflows, and integrations.
• ITIL Foundation certification with knowledge of IT Service Management principles.
• Experience participating in Agile development projects and collaborating with multidisciplinary teams.

• Scrum Master certification or experience working within Scrum delivery frameworks.
• Additional Service Now certifications beyond CSA and CSM.
• Experience with Service Now integrations, scripting, and custom application development.
• Knowledge of Customer Experience (CX), Case Management, and Digital Workflow solutions.
• Consulting experience working directly with enterprise clients and stakeholders.

Applicants will be accepted till 09/30/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $100K - $114K depending on experience and other qualifications of the successful candidate

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan