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Remote Help Desk II — Tier II MSP IT & Security Support
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-25
Northern, Floyd County, Kentucky, USA
Listing for:
Harbor Networks, Inc.
Remote/Work from Home
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Harbor IT is seeking a remote-first Help Desk Technician II to serve as the Tier 2 escalation point for complex issues across healthcare and life sciences clients. You will own tickets end-to-end, mentor junior staff, and collaborate with infrastructure teams to support deployments and upgrades.
The role emphasizes uptime, data security, and regulatory sensitivity (HIPAA/PHI). You will work remotely with occasional onsite visits and participate in after-hours on-call rotations within Harbor IT’s
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