Senior CX Data & Metrics Specialist; Remote
Remote / Online - Candidates ideally in
Germantown, Montgomery County, Maryland, 20875, USA
Listed on 2026-08-25
Germantown, Montgomery County, Maryland, 20875, USA
Listing for:
Darktrace
Remote/Work from Home
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
Data Analyst, CRM Systems & Management, Business Intelligence -
Business
Data Analyst, CRM Systems & Management, Business Intelligence
Job Description & How to Apply Below
Darktrace is seeking a Senior Customer Experience Operations Analyst to build and own CX metrics dashboards across Professional Services, Customer Success, Analyst Services, and Support. You will become the go-to expert on CX data, cleaning and consolidating information from Salesforce, Gong, and proprietary systems to produce actionable metrics.
Role is remote, but candidates must be based in the Eastern Time Zone.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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