Enterprise Solutions Engineer, Channel

Description

About the Role

We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer, Channel to help drive Ninja One’s expansion into the enterprise market. This is a builder role—your chance to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre‑sales. You’ll own the full technical sales cycle—from discovery and architecture through proof‑of‑concept and implementation—while partnering closely with AEs to influence deal strategy and deliver real‑world impact.

You won’t just run demos—you’ll build the playbooks, tools, and repeatable processes that help us scale. If you’ve done this before in B2B SaaS, thrive in high‑stakes environments, and want your work to directly shape the next chapter of Ninja One’s growth, we’d love to hear from you.

Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states
- * IL, KS, & TX.

Travel Requirements - ~50%, including strategic customer meetings, industry events, and team collaboration.

• Own the full pre‑sales technical experience for Enterprise Partners, Channel, MSPs & Customers. This will include product demonstrations, architecture design, and key customer engagements to drive deal success.
• Represent Ninja One at enterprise-facing industry events, conferences, and customer forums.
• Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management.
• Partner with Training and Customer Success teams to accelerate time‑to‑value and ensure long‑term adoption success.
• Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction.
• Build and maintain reusable technical assets including lab environments, demo flows, battle cards, and scripts to support a scalable AE‑to‑SE model.
• Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals.
• Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross‑functional alignment.
• Other duties as assigned.

• Proficiency in Windows environments (registry, services, performance troubleshooting).
• Familiarity with Linux/macOS systems and basic command‑line troubleshooting.
• Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
• Hands‑on experience with ITSM platforms and endpoint lifecycle management.
• Scripting experience in Power Shell, JavaScript, &/or VBScript is strongly preferred.
• Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.
• Experience with Salesforce, Jira, Highspot, or equivalent systems is required.

• 5+ years in a pre‑sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers.
• Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM‑adjacent platforms.
• Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale.
• Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders.
• Understands how IT teams evaluate, implement, and scale solutions—along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives.
• Known for high emotional intelligence, technical credibility, and a customer‑first mindset.
• Operates well in ambiguity and brings a builder’s mentality to scaling people, processes, and tools.
• Bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus.

Ninja One unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The Ninja One Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all…