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Remote Help Desk Tech II - MSP Security & Healthcare IT
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-26
Washington, District of Columbia, 20022, USA
Listing for:
Harbor Networks, Inc.
Remote/Work from Home
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support
Job Description & How to Apply Below
Harbor IT is seeking a remote-first Help Desk Technician II to join our Service Delivery team. You will own tickets end-to-end, mentor Help Desk I staff, and escalate to the Pod Manager as needed to ensure uptime, security, and SLA standards for healthcare and life sciences clients.
The role emphasizes strong Microsoft 365/Azure expertise, AD and MFA, EDR, and network basics, with occasional on-site client visits and a focus on secure, compliant operations.
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