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Remote 1st Line Support Engineer - Fenestration Software
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-26
Washington, District of Columbia, 20022, USA
Listing for:
Forterro
Remote/Work from Home
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Forterro is seeking a remote support specialist to assist customers using our windows, doors, and façade software packages. You will analyze requests submitted by phone or email and tailor solutions to customer needs, ensuring satisfaction and timely service commitments.
Responsibilities include handling inquiries via email, Zendesk, or phone, diagnosing issues, guiding users to resolution, and updating tickets with progress and actions. Strong English writing is essential.
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