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CBP Help Desk Tier 1 Specialist – Remote
Remote / Online - Candidates ideally in
Newport News, Virginia, 23601, USA
Listed on 2026-08-26
Newport News, Virginia, 23601, USA
Listing for:
Chenega Corporation
Remote/Work from Home
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Chenega MIOS is seeking a Help Desk Specialist I (Tier
1) to support the CBP Technology Service Desk from Ashburn, VA, with remote capability. This role serves as a 24x7x365 central POC for CBP employees and contractors, delivering first‑level technical support and customer service.
Responsibilities include triage, incident logging in Service Now, password resets, basic networking, and escalation to higher-level teams when needed.
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