More jobs:
Remote IT Help Desk Specialist; Tier 1
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-26
Washington, District of Columbia, 20022, USA
Listing for:
Remote Jobs
Remote/Work from Home
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
DecisionPoint Corporation seeks multiple Help Desk Specialists (Tier
1) to provide frontline IT support in a large federal and DoD-aligned environment. Roles are fully remote and focus on password resets, SSO, MFA, and basic troubleshooting for end users.
Responsibilities include ticket triage, incident logging, clear user communication, and escalation to Tier 2/3 when needed, all while maintaining secure practices in federal environments.
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