Major Incident Leader & ITSM Specialist — Remote
Remote / Online - Candidates ideally in
Highlands Ranch, Douglas County, Colorado, USA
Listed on 2026-08-26
Highlands Ranch, Douglas County, Colorado, USA
Listing for:
Nelnet
Remote/Work from Home
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Nelnet is seeking an ITSM Analyst to serve as the primary Major Incident Manager during on-call rotations, coordinating incident response and cross-functional teams to restore service and maintain site reliability.
You will monitor change activity, communicate with executives, and support ongoing Problem and Change Management while contributing to process improvements and automation initiatives.
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