Director MSP Service Delivery; Gilbert, AZ

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

For over 37 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness and wellness credentials and certification with best-in-class, evidence-based programming. An Ascend Learning brand, NASM has delivered over 1.4 million fitness professionals in over 100 countries. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help clients set and reach their unique goals.

Join us in igniting potential and making a lasting impact in the fitness and wellness industry.

NASM is seeking a Director MSP Service Delivery reporting to the Chief Information Officer. This senior leadership role owns the operational and commercial relationship between NASM and its Managed Service Provider (MSP) partners, strategic SaaS vendors, and software ecosystem. This role holds partners accountable to outcomes, SLAs and is the function that, more than any other, determines whether the MSP delivery model succeeds.

This role leads a team of Service Delivery Managers, each accountable for a specific business aligned Service Delivery team, the MSP partner(s), vendors and an Operational Analyst responsible for cost transparency, license management, and operational metrics and dashboards. The team is the daily counter party to MSP delivery leadership, running operational reviews, actively participating in daily scrums, sprint planning, managing SLA performance, escalating when needed, ensuring that operational runbooks and processes are maintained, and tracks financial performance against contract.

This role partners with business stakeholders across Operations, Sales & Marketing, Commerce, Finance, and Product to translate business priorities into a coherent technology roadmap, ensuring every initiative is anchored in a measurable business outcome before work is handed to delivery partners.

The function of the Technical Product Manager is accountable for the quality of requirements provided to our delivery teams. The single biggest determinant of delivery quality, velocity, and cost. The role champions a modern product mindset, an AI-first approach to business enablement, and a culture in which Technical Product Owners deeply understand the business processes they support.

Beyond MSP governance, this role owns NASM’s strategic vendor relationships across Adobe, Microsoft, Snowflake, Hub Spot, Wrike, and other key SaaS and software partners, ensuring NASM extracts maximum value from every commercial relationship.

The Director establishes the operational governance, contract performance, and continuous improvement disciplines that allow NASM’s technology operating model to scale with the business, including supporting international expansion and new market entry.

This position will work hybrid from our Gilbert, AZ office. Will consider remote work for the right candidate.

• Lead and develop the Service Delivery & Vendor Governance team, including Service Delivery Managers for each MSP partner and an Operational Analyst.
• Own NASM’s relationship with…